Support GitLab’s recurring revenue by executing renewal operations, maintaining accurate records, and coordinating customer agreements remotely across regions.
This Associate Renewals Manager role emphasizes timely, accurate execution rather than strategic decision-making. Working with Sales, Customer Success, Finance, and other stakeholders, you will keep renewals moving and help resolve blockers. You will follow defined processes, escalate unusual issues, and receive coaching from senior teammates.
Key Responsibilities: Manage renewal dates and assigned customer portfolios
Send quotes, order forms, and related renewal documentation
Explain moderately complex terms and issues to stakeholders
Collaborate across teams to resolve blockers and support expansions
Prioritize tasks and contribute to team goals
Requirements: Experience executing basic renewal processes independently
Developing understanding of GitLab’s values and working practices
Awareness of work from home best practices
Ability to manage multiple renewals with accuracy
Openness to feedback and coaching
Use organization, process discipline, and collaboration to help GitLab deliver accurate, timely renewal outcomes.

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📌 GitLab Renewal Operations Associate (Alberta)
🏢 Big Internet Seller Services
📍 Alberta