Support customers at IAA through clear communication, digital literacy, and responsive service across in-person and other communication channels.
As a Customer Service Representative, you will support IAA branches and service centers within Yard Operations. The work combines customer support, order processing, data entry, records maintenance, clerical assignments, and auction preparation. You will answer questions, reference pricing and delivery information, and assist peers with office duties.
Key Responsibilities: Provide customer support by mail, telephone, and personal contact
Process orders, assignments, and internal computer system data
Answer customer questions, inquiries, and requests
Maintain records and complete filing and word processing
Prepare auction paperwork and secure necessary approvals
Requirements: Previous experience working in an office setting
Comfort communicating with customers
Digital literacy and solid interpersonal skills
Time management and independent working abilities
Professional appearance and positive attitude
Bring customer service, office experience, digital literacy, and dependable communication to IAA branch and service center operations.