Customer service and digital banking define this Senior Customer Experience Associate role at Scotiabank’s Nordel Crossing branch in Surrey, British Columbia.
As a senior member of the Canadian Banking Branch network, you will support customers throughout their banking journeys. The position emphasizes customer relationships, simple sales, financial advice, and technology expertise. You will help customers manage banking needs while contributing to branch targets and delivering explicit, friendly assistance.
Key Responsibilities: Lead the lobby and triage customers appropriately
Identify simple sales opportunities and fulfill customer needs
Open day-to-day accounts and process GICs
Introduce mobile banking applications to clients
Assist customers with digital banking options
Requirements: Experience conducting simple sales and marketing calls
Experience providing financial advice
Strong technical skills with digital banking options
Flexible schedule availability
Previous banking experience is a strong asset
Bring relationship-building, financial advice, and digital banking skills to Scotiabank customers at Nordel Crossing in Surrey.

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📌 Senior Customer Experience Associate Banking (British Columbia)
🏢 Scotiabank
📍 British Columbia