Help patrons discover library services at Vancouver Public Library through patient customer service, transparent communication, and welcoming support fully on-site. Work across busy service desks and community programs.
This Library Public Service Associate I position serves people from diverse backgrounds at VPL locations. You will check materials in and out, respond to basic questions, and contribute to programs for adults, kids, and teens. The role combines public interaction, physical library work, and reliable task completion.
Key Responsibilities: Provide friendly, respectful, and responsive service to patrons
Check library materials in and out at service desks
Sort, shelve, lift, and move high volumes of resources




Help set up author events and creative programs
Supervise Lego block parties or host film screenings
Requirements: Grade 12 completion supplemented by relevant courses or experience
Customer service experience is a great asset
Flexibility, kindness, and clear public communication
Comfort handling multiple tasks and technology
Ability to stand, reach, bend, squat, grip, and push
Use empathy, organization, and dependable service skills to support patrons, programs, and daily circulation at VPL.

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📌 Library Customer Service Associate VPL (British Columbia)
🏢 City of Vancouver
📍 British Columbia