Job Skills / Requirements
We are seeking experienced Operators, in this role, you will be coordinating the emergency response, monitoring, and dispatching the appropriate resources to our client facility across the province. Our Security Command Centre (SCC) ensures a 24/7 communication link between client field staff, management, on-call personnel, and various subcontractors. Our Security Command Centre provides a centralized point of contact for any security incident that occurs on or in relation to a client facility or property. Our Operators must have the ability to direct, communicate, and instruct officers in the field. This position requires that all Operators be prepared to provide an exceptional level of customer service and support to both internal and external customers, as well as other Paladin employees.

What We Offer

Competitive wages

Uniforms provided at no cost

Development and training through Paladin's Learning Management System

Opportunities for career growth in the field or corporate

Extended health and dental advantages

Employee and Family Assistance Program

Exclusive discounts for employees

Responsibilities

Monitor alarm events, live incidents, and surveillance video

Dispatch emergency services and security staff when needed

Handle after-hours service requests and triage tech/system issues

Maintain detailed incident logs and evidence reports

Operate integrated software platforms (CCTV, Access Control, Intrusion)

Manage high-volume communication via phone, email, and internal systems

Conduct daily compliance audits

Remain calm, organized, and professional in high-stress scenarios

Other duties as required to meet operational needs

Qualifications

BC Security License or ability to obtain

Minimum 1 year of work experience in the security industry

Minimum 6 months of security control centre or command center work experience (please note that call centre / customer service alone is not sufficient)





Minimum 6 months of experience administering security access software (e.g., Lenel, GE, DSC, Keyscan) with resource-dispatching / deployment experience

Minimum 6 months using integrated security systems (CCTV, access control, intrusion detection)

Operational knowledge of alarm receivers and servers (e.g., BOSCH, Milestone)

Experience working with Photo ID software, hardware, and HID card systems

Experience programming and monitoring integrated software (e.g., Lenel, Bold, DSC, GE, Europlex, Keyscan)

Strong computer proficiency, especially in Microsoft Office; minimum typing speed of 40 wpm

Positive customer service experience in a professional environment

Strong time management, organizational, and prioritization skills

Ability to work independently in high-pressure, fast-paced environments

High level of discretion and confidentiality in handling sensitive information

Legal authorization to work in Canada

#ON1

Additional Information / Benefits
Paladin Security: Great Place To Work Certified 2026 - Making the World a Safer and Friendlier Place because we CARE!

The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.

Benefits: Medical Insurance, Life Insurance, Dental Insurance

This is a Full and Part-Time position

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📌 Security Command Centre Operator (British Columbia)
🏢 Paladin Security
📍 British Columbia