Support Evo Car Share members remotely through problem-solving, communication, and account assistance as a Temporary Part-Time Member Services Specialist.
This Member Services Specialist position supports Evo’s Call Centre team through September 30, 2027. You will help members with bookings, account issues, claims-related support, and everyday service questions. The work includes phone, email, chat, CRM systems, and operational coordination.
Key Responsibilities: Support members across phone, email, chat, and other channels
Resolve questions, concerns, and account-related issues efficiently
Handle escalated situations and pursue positive outcomes
Support billing, registrations, reimbursements, reporting, and account maintenance
Coordinate with Fleet, Claims, Operations, and Member Experience teams
Requirements: At least two years of customer service experience
Strong verbal and written communication skills
Experience handling complex customer situations professionally
Solid organization, prioritization, and problem-solving abilities
Typing speed of at least 40 WPM
Bring empathy, sound judgment, and service expertise to Evo Car Share’s remote member support team.

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📌 Remote Member Services Specialist (Quebec City)
🏢 B.C.A.A. Holdings
📍 Quebec City