Use Cyara Velocity to automate IVR testing across contact center platforms as a Bilingual IVR Automation Tester. Validate complete customer journeys through rigorous QA automation.
This tester designs, executes, and maintains automated IVR test suites for CCaaS environments. The work covers functional, integration, regression, and end-to-end testing. Strong knowledge of IVR testing, telephony concepts, and QA methodologies supports reliable validation.
Key Responsibilities: Develop automated IVR test cases using Cyara Velocity
Validate menus, prompts, DTMF inputs, and speech recognition
Test routing, transfers, queue management, and error handling
Maintain reusable, parameterized automation and regression suites
Analyze results and support defect triage activities
Requirements: Hands-on experience with Cyara Velocity automation testing
Robust IVR and Contact Center Testing knowledge
Understanding of SIP, routing, queueing, and call transfers
Expertise in QA methodologies and defect tracking tools
Excellent analytical and troubleshooting skills
Apply your Cyara Velocity, IVR, telephony, and CCaaS QA automation expertise to validate dependable customer journeys.

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📌 Bilingual IVR Automation Tester (Ontario)
🏢 K&K Global Talent Solutions
📍 Ontario