Lead procurement operations using Excel, dashboards, and process improvement for a Canadian banking client, working from Toronto once weekly.This 12-month renewable contract is an Operations Officer role supporting procurement service delivery. You will manage Athena chatbot activities, oversee policy compliance, and guide operational initiatives. The position requires project management, performance evaluation, change management, reporting, and process documentation experience.Key Responsibilities:




Manage steady-state Athena chatbot maintenance and issue coordinationOperate procurement technology solutions and review supplier recordsMonitor Global Procurement Policy compliance and operational KPIsLead cross-functional initiatives across the departmentCoach direct reports and assign work toward development plansRequirements:
Three-plus years as an Operations LeadTwo-plus years in project management and change managementAdvanced Microsoft Office and Excel formula skillsTwo-plus years developing PowerBI or Tableau dashboardsTwo-plus years developing operational processes and manualsApply procurement operations, reporting, technology, and leadership expertise as a Toronto-based Operations Officer supporting banking operations.
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📌 Procurement Operations Officer Toronto Winnipeg
🏢 0000050007 Royal Bank of Canada
📍 Winnipeg