Help PheedLoop customers prepare and operate event hardware through hands-on support, troubleshooting, and real-time coordination. Work directly with customers during event delivery.
This Customer Service Specialist role supports customers using PheedLoop’s event technology and hardware solutions. You will prepare event kits, kiosks, badges, and consumables, coordinate shipments, and assist with technical challenges. The position also includes collaboration with internal teams, onsite customer coordination when required, and continuous development of software and hardware expertise.
Key Responsibilities: Prepare customer-specific event kits and consumables
Quality-check kiosks, badges, and event hardware
Assist customers with real-time technical challenges




Support onsite event execution when required
Identify improvements to customer experience and workflows
Requirements: Post-secondary education in a relevant field required
Experience with customer-facing operations preferred, not required
Ability to communicate clearly and professionally
Comfort working with technology and operational processes
Ability to manage multiple moving pieces carefully
Use customer communication, technical problem-solving, and hands-on execution to support PheedLoop’s event hardware operations.

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📌 Event Hardware Customer Service Specialist (Ontario)
🏢 PheedLoop
📍 Ontario