Shape exceptional customer service through product knowledge, conflict resolution, and team guidance as a Retail Experience Lead on assigned shifts.
The Retail Experience Lead models exemplary conduct while greeting customers, suggesting products, and communicating promotions. This Lead builds employee commitment to service standards through onboarding, training, continuous education, and positive example. Responsibilities also include resolving complaints professionally and supporting sales goals.
Key Responsibilities: Greet and assist customers while modeling exemplary conduct
Deliver high customer service and build quality relationships
Provide product knowledge and communicate upcoming sales
Assist with onboarding, training, and continuous education




Handle customer complaints professionally and escalate when necessary
Requirements: Strong customer service and troubleshooting skills
Exceptional conflict resolution and objection handling skills
Robust verbal and written communication skills
Ability to guide, educate, and motivate employees
Strong work ethic and positive team attitude
Use customer service, communication, and conflict resolution expertise to strengthen retail relationships and develop informed, service-focused teams.

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📌 Customer Service Retail Team Lead (Ontario)
🏢 Pop's Cannabis
📍 Ontario