Deliver exceptional customer service at NAIT by supporting Locker and Parking Services through in-person, phone, and email assistance. Use robust organization daily.
As a Services Support Assistant, you will represent NAIT professionally while assisting staff, students, and departments. Your work includes locker reservations, parking permits, payments, refunds, visitor requests, and access programming. You will also maintain detailed inventories and respond to community concerns.
Key Responsibilities: Handle locker and parking inquiries across multiple customer contact channels
Support reservations, payments, changes, troubleshooting, cleaning, and lock rotation
Maintain locker, lock, pricing, fee, and configuration inventories
Process permits, refunds, visitor parking,



and access requests
Troubleshoot minor issues and escalate concerns appropriately
Requirements: High School Diploma or equivalent
Some related experience required
Three to five years outstanding customer service preferred
Strong communication, organization, teamwork, and attention to detail
Ability to learn software and follow department procedures
Support NAIT’s community with customer service, organized administration, parking knowledge, and professional communication across daily service requests.

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📌 NAIT Customer Service Support Assistant (Alberta)
🏢 NAIT (Northern Alberta Institute of Technology)
📍 Alberta