Support Chinese and English-speaking clients at GAM Tech by troubleshooting Microsoft 365, Windows, macOS, networks, and cloud services. Work full time Monday through Friday.
As an L1 Support Hero, you will provide first-line service through phone, email, and ticketing systems. The role covers ticket triage, technical troubleshooting, account changes, and escalation to L2 Support. You will also follow security procedures within a SOC2-certified managed service provider.
Key Responsibilities: Log and prioritize client requests against service level agreements
Troubleshoot hardware, software, networks, and cloud services
Support Microsoft 365, Windows, macOS, and Active Directory
Escalate unresolved incidents with complete troubleshooting documentation




Record interactions and resolutions accurately in HaloPSA
Requirements: One or more years in IT support or technical customer service
Fluency in Chinese and English
Understanding of Windows, macOS, Microsoft 365, and networking
Methodical troubleshooting, organization, and customer communication skills
HaloPSA or similar RMM/ITSM experience is an asset
Bring bilingual communication, structured troubleshooting, and service desk skills to GAM Tech’s front-line IT support team.

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📌 Chinese SpeakingIT Support (British Columbia)
🏢 GAM Technical Services
📍 British Columbia