Manage PERGOLUX customer orders and inquiries across phone, chat, and email using strong communication and e-commerce skills.
As an E-Commerce Customer Service Representative, you will support customers purchasing PERGOLUX pergola systems. Your work includes order modifications, cancellations, tracking, WISMO inquiries, and delivery coordination. You will collaborate with sales, logistics, and technical support while documenting cases in Zendesk and Shopify.
Key Responsibilities: Handle customer communications across three service channels
Process modifications, cancellations, and order tracking
Resolve WISMO inquiries and delivery delays
Maintain unified communication with cross-functional teams
Record customer cases accurately in Zendesk and Shopify
Requirements: 0–2 years of customer-facing experience
Solid written and verbal communication abilities
Efficient multitasking across simultaneous customer channels
Eagerness to master customer service systems
Precise troubleshooting and escalation execution
Bring e-commerce service experience, order management accuracy, and collaborative communication to PERGOLUX customer support.

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📌 E-Commerce Customer Service Representative (British Columbia)
🏢 Pergolux
📍 British Columbia