Position Title: Case Worker - HART Hub
Employment Status: Full time Contract - 2 Overnight Vacancies
Position Status: This is a Bargaining Unit position. All terms and conditions of the collective bargaining agreement apply.
Job Posting Status: This posting is for a new vacancy
Job Posting Deadline for Internal Candidates: November 6, 2026, at 5pm
Hours of Work Schedule: 35 hours per week Monday to Friday, 12 AM-8 AM
Salary Range: Annualized salary range of $51,196.60 - $56,529.20 commensurate on skills and experience and plus participation in HOOPP
Hiring Manager: Manager, Hart Hub
Primary Location: HART Hub | Whitby, Ontario and this community based and flexibility across various Agency locations within Durham Region is needed.
Organization Who We Are: Durham Community Health Centre (DCHC) is a registered charitable organization that provides integrated, accessible, and equitable community-based primary care, wellness services, and health education for Durham community members facing barriers to health and well-being.
Who We Serve: DCHC offers equity-focused programs and services for priority populations, including Indigenous peoples, Black communities, 2SLGBTQI+ community members, newcomers to Canada, seniors, and clients without a family doctor. This approach helps community members access both preventive care and care when they are ill.
How We Work: Our interprofessional team includes physicians, nurse practitioners, nurses, counsellors, dietitians, outreach workers, medical secretaries, and administrative staff. Together, we place each client at the centre of care and respond to their needs through integrated clinical care, wellness supports, and health education.
Why Join Now: This is an exciting time to join DCHC as we advance an energizing path toward greater impact in local health care. Guided by our Strategic Plan, Theory of Change, brand, client stories, and resources, we are diversifying, expanding, and strengthening how we serve the community.
About HART Hub HART Hub provides low-barrier, client-centred services to individuals experiencing homelessness and housing instability. Our approach is grounded in dignity, respect, trauma-informed practice, choice, and practical support.
As part of our expanding stabilization services, HART Hub will operate 13 stabilization units providing 24/7 accommodation and support for individuals who require a safe, stable environment while working toward longer-term housing and community stability.
We are seeking compassionate, reliable and skilled Case Workers to join our 24/7 stabilization team.
Position Overview The Case Worker is a frontline member of the Stabilization Services team and plays a central role in supporting residents throughout their stay.
Working as part of a 24/7 team, Case Workers provide a consistent and welcoming presence within the stabilization program. They develop trusting relationships with residents, support day-to-day needs, identify emerging concerns, assist with service connections and contribute to individualized housing and stabilization plans.
This position is well suited to someone who understands that stability begins with relationship, safety, dignity and consistency .
The Case Worker does not work in isolation. They collaborate closely with the HART Hub Case Management, Housing, Primary Care, Addictions, System Navigation and leadership teams to ensure residents receive coordinated support.
Key Responsibilities Resident Support & Engagement Build respectful, professional and trusting relationships with residents




Provide consistent frontline support to residents within the stabilization units
Welcome new residents and assist with orientation to the program, expectations, services and available supports
Conduct regular check-ins with residents and respond to identified needs
Support residents with activities of daily living and practical problem-solving when required
Promote resident choice, independence, dignity and self-determination
Encourage participation in appropriate programming, appointments and community resources
Support residents in maintaining connections with family, community and service providers where appropriate and desired
Recognize changes in presentation, behaviour or circumstances and communicate concerns to the appropriate team member
Stabilization & Housing Support Work with residents to identify immediate priorities and goals
Support residents in developing and following individualized stabilization plans
Assist residents to identify barriers to housing and community stability
Support residents with housing-related tasks and referrals in collaboration with the Housing and Case Management teams
Assist residents in accessing identification, income supports, health services, appointments, transportation and other essential resources
Encourage skills that support successful transition to permanent housing
Participate in discharge and transition planning
24/7 Stabilization Operations Maintain a safe, welcoming and respectful environment within the stabilization program
Complete scheduled wellness checks and resident contacts in accordance with HART Hub procedures
Respond appropriately to resident concerns, incidents and urgent situations
Follow established emergency, safety, incident reporting and escalation procedures
Monitor the overall environment of the stabilization units and communicate emerging concerns to the appropriate supervisor
Assist with maintaining clean, organized and welcoming common areas
Support the consistent application of program policies and procedures
Participate in shift handovers and ensure important information is communicated between shifts
Work collaboratively with colleagues across all shifts to provide continuity of care
Documentation & Communication Maintain accurate, timely and objective client documentation in HIFIS and PSS
Complete case notes, incident reports, shift documentation and other required records
Document significant changes, concerns, interventions and follow-up requirements
Maintain confidentiality and protect resident privacy
Communicate effectively with colleagues and partner service providers within appropriate privacy and consent requirements
Participate in team meetings, case conferences and other collaborative planning processes
Team Collaboration Work collaboratively with Case Managers, Housing Coordinators, System Navigators, Primary Care, Addictions staff, Program Coordinators and leadership
Participate in multidisciplinary discussions regarding resident needs and service planning
Provide relevant frontline observations to support coordinated case planning
Contribute to a positive, respectful and supportive team culture
Participate in training, supervision and professional development




What We Are Looking For The successful candidate will demonstrate:
A solid commitment to working with individuals experiencing homelessness, housing instability and complex barriers
Excellent interpersonal and relationship-building skills
A calm, compassionate and non-judgmental approach
Ability to establish appropriate professional boundaries while building meaningful relationships
Strong observation, communication and documentation skills
Ability to remain calm and effective during challenging or unpredictable situations
Understanding of trauma-informed and person-centred approaches
Ability to work independently while functioning effectively as part of a multidisciplinary team
Strong problem-solving and conflict-resolution skills
Respect for diversity, individual choice and lived experience
Reliability and flexibility in a 24/7 service environment
Key Qualifications Post-secondary education in Social Services, Social Work, Human Services, Behavioural Sciences, Community Development or a related field is required
Relevant education and/or equivalent experience will be considered
1-2 year's Experience working with individuals experiencing homelessness, housing instability, mental health concerns, substance use, poverty or other complex social barriers is an asset
Experience in residential, shelter, supportive housing, outreach or other 24/7 social service environments is an asset
Current Standard First Aid and CPR certification is required or must be obtained within the required timeframe
Vulnerable Sector Screening is required
Valid driver's licence and access to reliable transportation may be required depending on program responsibilities
Core Competencies Relationship-Based Practice : Builds trust while maintaining appropriate professional boundaries.
Trauma-Informed Practice : Understands how trauma can affect behaviour, communication, relationships and engagement.
Crisis Prevention & Response : Recognizes escalating situations and responds calmly, safely and appropriately.
Communication : Communicates clearly, respectfully and effectively with residents, colleagues and community partners.
Documentation : Produces accurate, objective and timely documentation.
Teamwork : Works collaboratively across shifts and disciplines to ensure continuity of support.
Adaptability : Responds effectively to changing resident needs and the realities of a 24/7 environment.
Professionalism & Boundaries : Maintains confidentiality, professional boundaries and ethical practice.
Full vaccination against COVID-19 is mandatory for this position (DCHC will however adhere to its duty to accommodate those who are unable to be fully vaccinated for a reason related to a human right protected ground).
DCHC encourages applications from individuals who reflect the diversity of the communities served, including Indigenous peoples, racialized persons, persons with disabilities, members of the 2SLGBTQIA+ community, and other equity-deserving groups.
Durham Community Health Centre (DCHC) is committed to creating an inclusive environment that welcomes and celebrates diversity so that all employees have the opportunity to thrive. DCHC will comply with all applicable standards as set out in the Accessibility for Ontarians with Disabilities Act, 2005 (AODA), the provisions of the Ontario Human Rights Code, and any other applicable legislation. Accessibility: If you have accessibility needs and require alternate formats or other accommodation, please contact our Talent and Culture team at (phone hidden), or by email to [email protected].

#J-18808-Ljbffr

📌 Case Worker - HART Hub - Full-time Contract - 2 Overnight Vacancies (Ontario)
🏢 Durham Community Health Centre
📍 Ontario