Coordinate RMA repairs and customer escalations at GE Vernova’s Stafford center using CRM, ERP, and problem-solving skills. Support global service operations.
The RMA Coordinator manages repair and after-sales activities while maintaining accurate CRM and ERP data. You will coordinate requests, repairs, billing, inventory, logistics, and stakeholder communication. The role supports customer satisfaction, product quality, and continuous improvement across functions.
Key Responsibilities: Manage RMA requests, authorizations, tracking, and repair orders
Monitor repair status and communicate timely updates
Resolve customer escalations and coordinate corrective actions
Maintain CRM, ERP, asset, and repair records
Coordinate logistics, inventory, billing, and supplier activities
Requirements: College diploma or bachelor’s degree in a related field
Minimum two years of progressive relevant experience
Experience working with ERP and CRM systems
Excellent communication, organization, and analytical skills
Microsoft Office Suite proficiency, including Excel and Outlook
Apply RMA coordination, data accuracy, and customer service expertise to support GE Vernova’s repair operations in Stafford.

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📌 RMA Coordinator Customer Service (Ontario)
🏢 GE Vernova
📍 Ontario