Support FedEx customers bilingually through direct service, accurate information, and strong verbal communication. This interview position includes administrative duties.
As a Customer Support Specialist, you will assist customers while contributing to effective operations. The description emphasizes interpersonal communication, analytical problem solving, negotiation, and knowledge of FedEx Express and Ground products. Knowledge of Canadian Customs regulations is preferred. The position also requires training completion, mandatory testing, Windows operation, and the ability to work under pressure in a monitored, changing environment.
Key Responsibilities: Assist customers requiring direct customer interface
Provide accurate information during customer interactions




Complete administrative duties for efficient operations
Promote continued sales wherever possible
Generate potential incremental revenue
Requirements: High school diploma or equivalent; college diploma preferred
Knowledge of FedEx Express and Ground products preferred
Knowledge of Canadian Customs regulations preferred
Excellent interpersonal and verbal communication skills
Ability to handle stress in changing environments
Use bilingual customer support, product knowledge, negotiation, and problem solving to assist FedEx customers accurately.

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📌 Bilingual FedEx Customer Support Specialist (Quebec City)
🏢 FedEx Canada
📍 Quebec City