Support Health Link operations at Southport Tower through database maintenance, technical troubleshooting, and accurate administrative coordination. This is regular full time day work.
As an Administrative Support IV, you will provide advanced administrative, technical, and operational support for a healthcare contact centre. You will maintain information across InformAlberta, Genesys Cloud, SharePoint Online, and Connect Care. The work includes application support, documentation, testing, provisioning, and collaboration with Coordinators and Technology Analysts.
Key Responsibilities: Maintain data across multiple Health Link databases
Assist with database enhancements and user acceptance testing
Create flowcharts, process documentation, and job aids




Troubleshoot technology issues for frontline staff
Track assets and manage user provisioning activities
Requirements: Some post-secondary education
Three years’ recent contact-centre or technology support experience
One year supporting enterprise applications or contact-centre technologies
Intermediate Microsoft Excel skills, including formulas and lookups
Experience with ticketing systems, provisioning, testing, and escalation
Bring technical support, database, documentation, and testing expertise to Health Link’s technology-enabled contact-centre services.

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📌 Health Link Technology Support Administrator (Alberta)
🏢 Primary Care Alberta
📍 Alberta