Serve guests bilingually at Fairmont Château Laurier in Ottawa, using telephone etiquette, computer skills, and attentive service overnight. This full-time position supports hotel communications.
Reporting to the Royal Service & Loyalty Manager, the Bilingual Royal Service Agent assists internal and external guests. You will process calls, answer hotel questions, manage dining requests, and follow up on guest needs. The position also involves wake-up calls, bills, guestroom telephones, and amenities.
Key Responsibilities: Process internal and external calls professionally
Take ownership of guest requests and follow up
Handle in-room dining orders and restaurant reservations
Create bills and post charges to guest accounts
Maintain telephones, amenity reports, and wake-up calls
Requirements: Fluency in both official languages
Availability for overnight shifts
Previous related experience and telephone experience
Smart Serve certificate and robust guest service skills
Computer proficiency with typing speed above 40 words per minute
Bring bilingual communication, reliable service, and hotel support skills to the Royal Service team at Fairmont Château Laurier.

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📌 Bilingual Hotel Guest Services Agent (Quebec City)
🏢 Fairmont Hotels and Resorts
📍 Quebec City