Deliver exceptional customer service at Connect Hearing in Sault Ste. Marie, supporting clients in person, by phone, and through email. This clinic role follows Monday to Friday business hours.
As a Customer Care Representative, you will support Hearing Care Professionals and report to the Regional Clinic Manager. The work combines appointment scheduling, file organization, client account management, insurance billing, and relationship building. Training is provided for cleanings and minor in-clinic device repairs.
Key Responsibilities: Provide customer service in person, by phone, and email
Schedule appointments for Hearing Care Professionals
Organize clinic files and maintain client accounts
Coordinate successful third-party billing with insurance companies
Assist with cleanings and minor device repairs
Requirements: Robust communication and customer service skills
Experience or interest in reconciling accounts receivable
Alignment with helping others
Availability to travel to other clinics
Can-Do attitude and willingness to learn
Bring customer service, account coordination, and willingness to learn to Connect Hearing’s Sault Ste. Marie clinic team.

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📌 Customer Care Representative Sault Ste Marie (Ontario)
🏢 Sonova Group
📍 Ontario