Help clients use Cangaroo HR and Chrono with advanced technical support, diagnostics, and functional analysis. Work at AGA Benefit Solutions with flexibility.
This analyst role supports HRIS products, digital tools, and customer needs across implementation and ongoing operations. You will coordinate client onboarding, resolve or escalate requests, and ensure functional consistency across products. Internal collaboration is central to the mandate.
Key Responsibilities: Act as primary client advisor during implementations
Analyze needs and recommend appropriate configurations
Diagnose, resolve, escalate, and follow up requests
Document product enhancements and release communications
Manage urgent incidents during monitoring periods
Requirements: Two to four years in support, QA, or functional analysis
Experience supporting clients with digital tools
Understanding of HR workflows and employee data
Solid customer focus and situational management ability
Confidentiality, autonomy, versatility, and resourcefulness
Use HR workflow knowledge, technical diagnostics, and client support skills across AGA’s digital benefit solutions.

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📌 HRIS Technical Support Analyst (Quebec City)
🏢 AGA
📍 Quebec City