Architect Customer Success platforms at Remitly using frontend, backend, and Agentic AI engineering skills in a hybrid work culture.As a Senior Software Development Engineer, you will expand Remitly’s next-generation Customer Success platform. You will architect workflows, launch high-impact capabilities, and improve experiences for customers and support agents. The work spans scalable software, AI applications, and cross-functional delivery.Key Responsibilities:
Lead technical strategy for Customer Success Technology engineeringShape architecture and technical roadmaps for software systemsTranslate requirements into scalable, high-quality software solutionsArchitect frontend, backend, and Agentic AI applicationsTroubleshoot issues and perform root cause analysisRequirements:
Bachelor’s degree or equivalent work experienceSix or more years of team-based software engineering experienceFrontend and backend leadership experienceExperience leading engineers on large featuresExposure to DevOps, CI/CD, and contemporary AI toolsLead customer-focused software engineering at Remitly across scalable systems, intuitive experiences, and Agentic AI capabilities.
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