Architect customer support workflows at Remitly using frontend, backend, and agentic AI engineering skills in a hybrid work workplace.As a Senior Software Development Engineer, you will expand Remitly's next-generation Customer Success platform. You will lead technical strategy, shape architecture, and create scalable software solutions. Your work will improve customer and agent experiences while supporting inbound contact handling and back-office automation.Key Responsibilities:
Lead technical strategy for Customer Success Technology engineering systemsShape architecture and technical roadmaps for scalable softwareTranslate requirements into high-quality frontend and backend solutionsArchitect agentic AI applications and rich user experiencesTroubleshoot issues and perform root cause analysisRequirements:
Bachelor's degree or equivalent work experienceSix or more years of software engineering experienceLeadership across frontend, backend, and user-focused developmentExperience leading engineers on large featuresExposure to DevOps and CI/CD pipelinesBring senior full stack engineering, technical leadership, and AI development experience to Remitly's Customer Success platform.
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📌 Senior Full Stack Ai Engineer Winnipeg (Canada)
🏢 Careers at Remitly Nicaragua
📍 Canada