Lead Technology Workplace Services at EQ Bank in Toronto, using end user support operations and people management in a hybrid workplace.This manager oversees the bank’s operational workplace technology services. The position manages intake, triage, incident and service request resolution, reporting, and process improvement. It also develops Technologists through recruiting, training, coaching, knowledge transfer, and internship experiences.Key Responsibilities:
Operate end user support services with minimal business impactOversee intake, triage, de-escalation, resolution, and reportingDevelop standard operating procedures for support engagementsRecruit, train, coach, and guide Technology Workplace Services staffManage goals, feedback,
operational risks, and compliance commitmentsRequirements:
Experience managing Technology Workplace Services operationsAbility to lead Technologists and support ongoing knowledge transferUnderstanding of incident and service request managementAbility to support regulatory and operational risk complianceAbility to work hybrid from EQ Bank’s Toronto officeApply Technology Workplace Services leadership, end user support expertise, and coaching skills at EQ Bank’s Toronto office.
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