Pay at Intact is about much more than just salary.

Flexible work arrangements and a hybrid work model Possibility to purchase up to 5 extra days off per year Multiple perks offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life) Salary range (but not limited to): 43,600 - 53,200 Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance): 5% As part of our commitment to Win As A Team , we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.

Our pension offerings provide flexibility and long-term security for our employees beyond their careers.

We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc.

The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles.

However, we encourage candidates who may fall outside of this range to apply as well.

About the role We are looking for a Bilingual Customer Service Representative I to join our growing team! Start date: January 11, 2027 Bilingualism: Fluency in both French and English is required.

Work location: Montreal office,



located at 2020 Robert-Bourassa Boulevard.

Schedule: 40 hours per week, Monday to Friday, between 8:00 a.m. and 8:00 p.m.

Day or evening shifts may be required based on operational needs.

Saturday: Availability may also be required on Saturdays, from 9:00 a.m. to 5:00 p.m.

Training: First two weeks — 35 hours per week, Monday to Friday, 9:00 a.m. to 5:00 p.m What You’ll Do: Answer incoming phone calls and make outgoing calls while providing outstanding customer service.

Answer customers’ questions and make adjustments to their accounts.

Promote self-service by assisting and guiding customers through the various tools available online or through the mobile app.

Send documents or copies of policies to customers.

Address various customer needs, including answering general inquiries, processing reinstatements following cancellations, and resolving customer issues.

What You’ll Bring: At least six months of experience.

Demonstrated proficiency with computer systems and Apple and Android applications.

Experience in a call-centre environment is an asset.

Strong communication skills, along with autonomy and enthusiasm.

Good computer skills, including Microsoft Office Suite and other applications.

Bilingualism in French and English — requires answering calls and providing service to English-speaking customers on a regular basis.

No Canadian work experience required; however, candidates must be authorized to work in Canada.

Il s'agit d'un nouveau rôle au sein de notre équipe en pleine croissance | This role is a new member of our growing team.

📌 Bilingual Customer Service Representative I (Montreal)
🏢 Intact Financial
📍 Montreal