Customer support, financial markets, and fintech innovation shape this Robinhood Advanced Services Representative opportunity. Work from Chicago, Denver, or Westlake offices.
As part of Robinhood's Customer Experience team, you will serve as the company's voice for customers with complex needs. You will provide effective solutions, support options and margin questions, and share insights that improve products. The role values empathy, analytics, regulatory awareness, and continuous learning.
Key Responsibilities: Support initiatives improving ASAT and QA metrics
Collaborate with cross-functional business partners
Develop expertise in Options and Margin trading
Elevate findings and propose customer-centric solutions
Participate in process improvements and continuous learning
Requirements: Interest in options and margins
Enthusiasm for financial markets and trading platforms
One or more years serving financial services customers
Experience handling and de-escalating escalated customers
Ability to collaborate with Product, Compliance, and Engineering
Bring financial services experience, analytical customer support, and fintech interest to Robinhood's advanced customer experience team.

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📌 Fintech Customer Support Representative (Ontario)
🏢 Robinhood
📍 Ontario