Shape strategic customer outcomes at PowerSchool through executive communication, usage analysis, and cross-functional orchestration across complex organizations.
This Customer Success Manager role focuses on measurable value, customer health, and long-term partnership growth. You will translate PowerSchool capabilities into district outcomes while coordinating Sales, Support, Services, and Product. The role serves executive sponsors and day-to-day stakeholders.
Key Responsibilities: Lead value-focused Executive Business Reviews with Sales
Interpret usage, support, and sentiment signals for risk
Advocate for customer insights and service improvements
Coordinate internal risk and account reviews
Maintain accurate CRM and customer success platform records




Requirements: Five-plus years managing strategic customer-facing relationships
Experience with renewals, executive stakeholders, and strategic accounts
Robust executive presentation and strategic planning skills
Ability to influence cross-functional teams without direct authority
Strong analytical, planning, and organizational abilities
Use executive partnership, customer advocacy, and data-informed planning to strengthen PowerSchool relationships and measurable district outcomes.

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📌 Strategic Customer Success Manager (Ontario)
🏢 PowerSchool
📍 Ontario