Strategic customer success leadership at Workiva centers on executive advisory, enterprise adoption, and measurable ROI across named accounts.This Lead Customer Success Manager serves as a trusted advisor to VPs, chief executives, management sponsors, and key stakeholders. You guide customers across the lifecycle, simplify complex solutions, and facilitate communication among internal and external teams. The position supports value realization through success plans, training, and customer advocacy.Key Responsibilities:
Serve as strategic advisor throughout the customer lifecycleGuide customers toward milestones using customer-facing Success PlansEnable maximum value from the Workiva PlatformAdvocate customer feedback to Sales, Services, Product,



and EngineeringLead team improvements through quarterly objectives and exampleRequirements:
Six years of related customer-facing or revenue experienceUndergraduate degree or equivalent combination of education and experienceDeep commitment to customer success and value realizationAbility to simplify complex problems and solutionsComfort delivering consultative recommendations to senior stakeholdersBring strategic advisory, customer advocacy, and platform adoption expertise to Workiva’s highest value enterprise customer relationships.
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📌 Strategic Enterprise Customer Success Lead Winnipeg
🏢 Workiva Canada ULC
📍 Winnipeg