Lead eCommerce customer experience strategy at Walmart, focusing on Net Promoter Score and Perfect Order performance. This role is based in Mississauga, Ontario.The Senior Manager, Program Management establishes performance frameworks for eCommerce NPS and Perfect Order. You will manage KPIs, reporting, root-cause analysis, and improvement plans across the end-to-end order journey. The role translates insights into actions, priorities, recommendations, and measurable customer experience improvements.Key Responsibilities:
Establish eCommerce NPS and Perfect Order performance frameworksManage KPIs, reporting, root-cause analysis, and improvement plansLead reviews identifying customer pain points and operational gapsTranslate insights into actions, priorities,



and recommendationsTrack cross-functional corrective actions and measurable improvementsRequirements:
Experience managing eCommerce customer experience performanceAbility to analyze KPIs, trends, and root causesAbility to collaborate across Operations, Product, and TechnologyAbility to establish ownership and track progressCommitment to Walmart values, integrity, and complianceApply program management, performance analytics, and cross-functional leadership to improve Walmart’s eCommerce customer experience in Mississauga.
J-18808-Ljbffr

📌 Senior Ecommerce Customer Experience Manager Winnipeg
🏢 Walmart Canada
📍 Winnipeg