Restaurant Overview : Soluna was designed to be one of the go-to destinations for those looking to escape the norm while in the heart of the city. In the design and operation of our spaces, we bring a cohesive moment between the surrounding community and human experience.
Job Overview : Key Responsibilities :
Greet guests with a friendly and professional demeanor, creating a positive first impression.
Manage reservations and walk-ins, ensuring accurate table assignments and waitlist management.
Communicate effectively with guests about wait times, seating arrangements, and any special requests or accommodations.
Coordinate with servers and kitchen staff to ensure smooth table turnover and a seamless flow of guests.
Escort guests to their tables and provide menus, offering assistance with any initial questions about the restaurant or menu items.
Maintain the cleanliness and organization of the host/hostess stand and entrance areas.
Handle guest inquiries and phone reservations in a polite and qualified manner.
Monitor guest satisfaction during their time in the restaurant and assist with any immediate concerns.
Provide thoughtful and productive customer service to ensure a positive guest experience from arrival to departure.
Adhere to all health and safety regulations, as well as company policies and procedures.
Knowledge :
Understanding of fine dining service standards.
Familiarity with reservation systems (e.g., OpenTable) is a plus.
Skills :
Excellent communication and interpersonal skills.
Robust organizational and multitasking skills.
Positive attitude and ability to remain composed under pressure.
A genuine passion for hospitality and guest satisfaction.
Abilities :
Ability to handle high-pressure situations with professionalism.
Flexibility to work evenings, weekends, and holidays as needed.
Ability to stand for long periods of time.
Ability to work effectively as part of a team.
Qualifications :
Minimum of 3 years of experience as a Host/Hostess in a fine dining restaurant.
Job Type : Casual
Pay: $18.00-$20.00 per hour
Experience :
Hospitality: 3 years (required)
Customer service: 3 years (required)
Work Location: In person
📌 Host/hostess Toronto
🏢 Soluna
📍 Toronto
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