This position will be involved in all aspects of the: The Rosseau Restaurant
Windermere Pub
Summary
Front of House Operation:
Conduct morning pre-shift and post shift meetings with all staff.
For each shift assign staff sections, duties and review open table reservation assignments.
Greet and handle all guest interaction with a high level of professionalism and hospitality.
Daily inspections on cleanliness, organization and opening & closing and shift change duties are completed.
Quality checks each guest table to ensure expectations in service and food and beverage offerings meet or exceed individual guest expectations.
During service oversee all areas and staff while assisting where needed - maintain a strong floor presence
Ensure buffet is always clean, neat, food is abundant, and all accompaniments are present
Empowering staff to resolve issues, while acting as a supportive and active leader who will manage situations as they evolve.
Ensure service standards/timelines are maintained. Lease with kitchen lead for turn around action plans
Review and approve all service recovery measures / adjustments
Ensure detailed end of shift log completed and available
Responsibilities :
Create a culture of empowerment, accountability, teamwork, continuous improvement, and a passion for providing exceptional hospitality
Actively manage labour costs - reassign, alter shifts, assign/manage breaks/meal periods
Ensure skilled image of team, - grooming, uniform, serving etiquette, attendance
Assist with recruiting and onboarding to build a high functioning and positive team
Oversee employees while reviewing prospects for continue improvement.
Qualifications
Proven leadership skills in a hospitality environment
Strong customer service orientation with a focus on guest satisfaction
Experience managing front desk operations and hotel services
Proficiency in handling multi-line phone systems
Ability to communicate effectively in multiple languages is a plus
Knowledge of phone etiquette and guest interaction best practices