Lead premium Member retention and service at MLSE, strengthening relationships across Platinum Club and ScotiaClub in Toronto’s sports and entertainment portfolio.
The Manager, Premium Retention & Service leads strategy and daily execution across premium products and spaces. You will coach the Maple Leafs and Raptors Premium Retention team, manage Member relationships, and advance loyalty, renewal, and service initiatives. The role partners across sales, ticketing, hospitality, marketing, and venue operations.
Key Responsibilities: Lead, coach, and develop the Premium Retention team
Build trusted relationships with premium Members and understand preferences
Lead retention and renewal strategies across premium Memberships
Champion experiences across Platinum Club and ScotiaClub
Oversee perks,



events, ticketing programs, and concert access
Requirements: Post-secondary education or three-plus years relevant premium-client experience
Proven leadership experience coaching and developing high-performing teams
Exceptional relationship-management and communication skills
Creative mindset for programming and strategic client initiatives
Microsoft 365 proficiency; Salesforce experience is an asset
Bring premium service leadership, relationship management, and retention expertise to MLSE’s Platinum Club and ScotiaClub Members.

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📌 Premium Member Retention Manager (Ontario)
🏢 MLSE (Maple Leaf Sports & Entertainment Partnership)
📍 Ontario