Apply credit lending expertise at BMO while serving customers bilingually through informed sales, service, and borrowing guidance. Support customers across channels based on market needs.
As a Bilingual Specialist, Credit Card Lending, you will understand customer needs and recommend personal banking and borrowing strategies. You will process requests, manage transactional outcomes, and refer customers to appropriate business groups. The work includes lending applications, documentation, and compliant credit decisions.
Key Responsibilities: Probe customer needs and provide borrowing strategy advice
Manage transactional outcomes from customer contacts
Research lending applications through established processes
Document customer requests accurately and completely




Escalate complex situations to managers when required
Requirements: Two to three years of relevant experience typically
Post-secondary degree or equivalent education and experience
Knowledge of personal lending and home financing products
Knowledge of contact centre processes, technology, and metrics
Valuable communication, organization, collaboration, and analytical skills
Use bilingual customer service, lending knowledge, and sound credit judgment to support BMO customers and meet business objectives.

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📌 Bilingual Credit Card Lending Specialist (British Columbia)
🏢 BMO
📍 British Columbia