About New Age Group For more than 25 years, The New Age Group has delivered security and technology solutions for residential, commercial, industrial, institutional, and multi-residential clients. Our expertise includes access control, video surveillance, intrusion alarms, ULC inspections, structured cabling, fiber optics, intercom systems, networking, and integrated technology platforms. We are committed to delivering high-quality workmanship, creative solutions, and exceptional customer experiences. Our technicians work with leading manufacturers and technologies while benefiting from ongoing training, certification programs, and clearly defined career progression opportunities.
Position Summary The Level II Technician serves as a technical leader within the organization and is responsible for advanced installations, commissioning, troubleshooting, inspections, quality assurance, customer training, and mentoring junior technicians.
This role requires an experienced technician capable of leading complex projects, resolving advanced technical challenges, maintaining high-quality workmanship, and ensuring all installations meet New Age standards, customer requirements, manufacturer specifications, and applicable industry regulations.
Level II Technicians play a critical role in technician development, quality control, and customer satisfaction.
Primary Responsibilities Technical Leadership Provide technical support to field technicians.
Assist with project planning and execution.
Mentor Apprentices, Labourers, Technician I, and Technician II personnel.
Review installation quality and workmanship.
Support commissioning and technical escalations.
Assist with manufacturer training initiatives.
Advanced Security Systems Intrusion Systems Advanced troubleshooting of intrusion alarm systems.
Commission complex alarm installations.
Resolve communication failures.
Conduct ULC-related inspections and testing.




Support monitoring integrations.
Access Control Systems Configure and commission complex access control systems.
Troubleshoot controllers, readers, and field devices.
Support enterprise-level deployments.
Verify system performance and functionality.
Conduct quality assurance inspections.
Surveillance Systems Configure and commission advanced IP surveillance systems.
Troubleshoot networked video systems.
Optimize camera layouts and performance.
Conduct surveillance system audits.
Verify recording retention and performance standards.
Fiber Optics Senior Technicians must be capable of:
Fiber troubleshooting
Fiber certification
Fiber commissioning
OTDR testing
Interpreting OTDR results
Diagnosing communication failures
Documenting fiber deficiencies
System Commissioning Commission newly installed systems.
Verify programming.
Verify customer requirements are met.
Conduct acceptance testing.
Perform final system verification.
Resolve deficiencies prior to customer onboarding.
Quality Assurance Senior Technicians are responsible for:
QA inspections
Workmanship reviews
Installation audits
SOP verification
Deficiency identification
Corrective action recommendations
The Level II Technician acts as a quality gatekeeper before customer acceptance.
Customer Training Provide customer training on:
Access Control Systems
Video Surveillance Systems
Intrusion Alarm Systems
Mobile Applications
User Management
Basic Troubleshooting
System Reporting Functions




Documentation Review and complete:
Service Reports
Inspection Reports
Commissioning Reports
Certification Reports
Deficiency Reports
As-Built Documentation
Customer Turnover Documentation
Required Qualifications Experience Minimum 5+ years of industry experience
Commercial security systems experience
Access control experience
Video surveillance experience
Structured cabling experience
Fiber optic experience
Advanced troubleshooting experience
Technical Requirements Level II Technicians are expected to demonstrate competency in:
OTDR Testing
Fiber Certification
System Commissioning
Complex Access Control Systems
Enterprise Surveillance Systems
Quality Assurance Inspections
Customer Training
Project Coordination
Technical Escalation Support
Advanced Troubleshooting
These competencies align with New Age's Level II Technician certification requirements.
Preferred Manufacturer Experience Experience with:
ICT
Axis Communications
Milestone XProtect
CDVI
Mircom
DoorGuard
UniFi Networking
Required Certifications Working at Heights
WHMIS
Aerial Lift Certification (Scissor Lift)
Aerial Lift Certification (Boom Lift)
Valid Ontario Driver's License
Preferred Certifications ULC Intrusion Certification
ULC Protective Signalling Systems
ATC Certification
ICT Certification
Axis Certification
Milestone Certification
Fiber Certification
Manufacturer Technical Certifications
Leadership Responsibilities The Level II Technician is expected to:
Mentor junior staff.
Verify field workmanship.
Review technician documentation.
Assist with technician evaluations.
Support technician development plans.
Promote safety and quality standards.
Safety Responsibilities Enforce New Age Health & Safety policies.
Conduct Job Hazard

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📌 Level II Security Systems Technician (Ontario)
🏢 New Age Group
📍 Ontario