Shape exceptional customer experiences at Staples Canada through service leadership, tailored solutions, and effective associate coaching. Support lasting business relationships.
As an Assistant Manager, you will lead a customer-first setting focused on performance and results. You will handle escalated situations, guide Sales Associates, and develop talent through coaching and feedback. Your work supports seamless experiences, particularly for business customers.
Key Responsibilities: Lead teams providing exceptional customer service
Handle escalated customer situations with guidance
Offer customers tailored products and services
Attract, train, develop, and engage associates
Manage performance appraisals and career action plans
Requirements: Two to three years of retail management experience
Direct accountability for sales and service targets
Customer and sales-focused team leadership experience
Excellent communication and interpersonal abilities
Prioritization and organization skills in fast-paced environments
Use customer service leadership, coaching, and talent development skills to strengthen Staples Canada’s retail experience.