Support accurate order processing and bilingual customer service at Smith+Nephew, working Monday to Friday from 9:30 a.m. to 5:30 p.m.
As a Bilingual Order Management Specialist, you will support internal and external stakeholders through effective order management and sales support. The position requires English and French fluency, SAP and Windows knowledge, and strong customer communication. You will process orders, returns, complaints, and billing requests while meeting company KPI targets.
Key Responsibilities: Process direct sales and consignment orders through email, phone, and EDI
Handle returns, authorizations, loan billings, and product complaints
Resolve invoice disputes within five business days
Answer inquiries about tracking,



backorders, and order status
Maintain customer and sales representative master data
Requirements: High School degree
Minimum five years of Order Management and Customer Service experience
Fluent written and oral English and French communication skills
Working knowledge of Windows and SAP
Ability to manage changing priorities and meet deadlines
Bring bilingual communication, SAP knowledge, and order management expertise to Smith+Nephew’s customer support operations.

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📌 Bilingual Order Management Specialist (Quebec City)
🏢 Smith Nephew
📍 Quebec City