Use English and French communication skills as a detail-oriented Call Center Representative supporting a leading global insurance company. Manage customer calls, files, and vehicle pickups accurately.
Insight Global is seeking a bilingual Call Center Representative for inbound and outbound customer communications. The work requires clear communication, time management, organization, and independent execution while contributing to a team environment. Previous customer service or call center experience is required.
Key Responsibilities: Handle inbound and outbound calls professionally and promptly
Process assigned files accurately and within required timelines
Coordinate vehicle pickups using release information and authorization




Record detailed information in call logs and files
Investigate delayed vehicle releases and complete follow-ups
Requirements: Bilingual English and French communication skills
Basic computer skills and Microsoft Office proficiency
Solid Excel, time management, and organizational skills
Ability to work independently and within a team
High School Diploma, GED, degree, or equivalent experience
Bring bilingual communication, accurate file processing, and customer service experience to vehicle pickup coordination for insurance customers.

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📌 Bilingual Insurance Call Center Representative (Quebec City)
🏢 Insight Global
📍 Quebec City