Generative AI support specialists answer user questions across AI portfolios while applying M365 knowledge and structured technical documentation.
This full-time Level 2.5 AI Support Analyst provides front-line support across the firm’s AI portfolio. The position resolves common and intermediate issues, escalates complex engineering matters, and captures every interaction consistently. Familiarity with M365, ticketing tools, knowledge platforms, and AI products supports the work.
Key Responsibilities: Answer user questions through tickets, channels, email, and direct queries
Document queries and resolutions for knowledge-base development
Resolve common and intermediate issues at first contact
Escalate complex engineering issues with complete context




Assist engineering and QA teams by reproducing issues and validating fixes
Requirements: Experience in enterprise technical, service desk, or application support
Familiarity with M365 and strong interest in AI products
Experience using ServiceNow, Jira, Confluence, or similar tools
Solid verbal, written, and end-user communication skills
Experience reading and writing technical documentation
Apply customer-focused troubleshooting, AI product learning, M365 familiarity, and disciplined documentation to this analyst assignment.

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📌 AI Support Analyst Generative AI (Quebec City)
🏢 DELAN
📍 Quebec City