Technology The role is crucial for the smooth operation of BMO's network infrastructure. The responsibility to maintaining and supporting network systems, troubleshooting issues, and providing technical support to users. Responsibilities also include installing, configuring, and supporting network devices, monitoring network performance, and ensuring system availability and reliability. They also perform network maintenance and system upgrades, provide technical support to staff members, and secure network systems by establishing and enforcing policies. This role is essential for ensuring that the company's network systems are running smoothly and efficiently, which is vital for the organization's overall success and productivity Currently, two days in the office is required at one of two possible office locations: After-hours support is required , including after work from 9:00 p.
M. and on weekends to support operational needs and planned activities. Participation in an on-call rotation is required to provide after-hours support and respond to critical issues when needed. Candidate will be the escalation contact for incidents that Level 1& Level 2 teams could not resolve.) ~Ability to troubleshoot network connectivity end to end. 5 years of experience with advanced Network & Infrastructure Engineering and Escalation. Serves as the highest technical escalation point within NOC operations
- covering network infrastructure incidents. Deep experience with leading troubleshooting and resolution of complex routing, switching, firewall, wireless, VPN, and connectivity incidents Significant experience with performing advanced troubleshooting using packet analysis, traffic analysis, logs, monitoring data,



and network telemetry Extensive experience with supporting major incident response and lead resolution efforts for major incidents and service-impacting events, providing technical leadership during outages, migrations, and recovery activities ~ Experience with Perform root cause analysis (RCA) and develop permanent corrective solutions ~5 years experience with Packet Capture & Protocol Analysis. Serve as the highest technical escalation point within NOC operations
- covering network infrastructure incidents. Candidate will be the escalation contact for incidents that Level1& Level2 teams could not resolve. Lead troubleshooting and resolution of complex routing, switching, firewall, wireless, VPN, and connectivity incidents Perform advanced troubleshooting using packet analysis, traffic analysis, logs, monitoring data, and network telemetry Support major incident response and lead resolution efforts for major incidents and service-impacting events, providing technical leadership during outages, migrations, and recovery activities Perform root cause analysis (RCA) and develop permanent corrective solutions Ability to troubleshoot network connectivity end to end. Restores service, changes, supports, and handles day-to-day activities 7/24/365 required to run the mission critical systems for the company ensuring business service levels are met and environments are managed. Monitors and ensures service restoration of infrastructure, applications (online and offline), and security,



while meeting service level agreements. Provides the Help/Service Desk support, as well as coordinates and facilitates Incident Management, deploys changes to the production environment, and engages 3rd party providers contracted to the Bank during an incident. Provides immediate response to production program or system problems. Deploys, implements, provisions applications and infrastructure per deployment plans and infrastructure build guides. Provides technical expertise and oversight on the production floor, understanding the full process requirements (compliance, equipment, regulatory) in order to best understand and resolve production issues. Recommends and implements solutions based on analysis of issues and implications for the business. Conducts independent analysis and assessment to resolve strategic issues. Establishes deep relationships at all levels within IT and business units, to effectively collaborate in business strategy. Monitors and tracks performance, and addresses any issues. Breaks down strategic problems, and analyses data and information to provide insights and recommendations. Participates in both internal and external regulatory inspections. Provides end to end technology support including computer, applications, network and storage, and root-cause analysis etc. Drives and/or promotes recent processes, systems, technology, and operations and expanded capabilities for performance, with the flexibility to align to the unique requirements of the project teams and deliverables. Proactively monitors system performance and identifies operational improvements, in ensuring smooth and consistent customer and business partner delivery. Supports deployment acti

📌 Senior NOC Escalation analyst, Firewall support (Canada)
🏢 BMO Financial
📍 Canada