The Calgary Tower is owned and professionally managed by Aspen Properties. At Aspen our Vision is to remain a highly respected boutique real estate company and employer of choice.We will continue to earn exceptional returns by adding value through ownership, management and development opportunities.
Through our Purpose, Aspen Properties is passionate about creating value for our team and community. We pride ourselves on our Core Values: Respect, Leadership, Integrity, Service Excellence and Teamwork. Through these core values, our employees are committed to a culture of honesty, open communication and accountability with high standards of professional and ethical conduct.
We offer a dynamic opportunity, with an excellent compensation and benefits program. We are a fun and professional environment that promotes and rewards learning, development and success. The Calgary Tower is an equal opportunity employer that values hiring and retaining a diverse workforce.
We are pleased to announce an immediate opening for a team and service-oriented leader to fill the Guest Services Supervisor role with the Calgary Tower. This is a 12 month contract with the potential to extend.
You’ll find a full listing and description for this and other Calgary Tower positions at www.calgarytower.com/careers.
Thank you for your interest in the Calgary Tower and Aspen team.
Position Summary: Do you want to meet people from all over the world? Are you a friendly and outgoing person who loves Calgary? If you’re looking for an exciting opportunity, we want to meet you.
The Guest Services Supervisor oversees the daily activities of the Guest Services team and day-to-day operations of the Calgary Tower, reporting to the Senior Manager, Guest Experience.



Along with front of house supervision, this role has a focus on guest experience programming, events, and scheduling assistance for the hourly team.
This is a full-time, 12 month contract with the potential to extend. Shifts include days, evenings, weekends and public holidays. Only candidates with 7-days-a-week flexibility will be considered.
Key Duties: Primary Responsibilities – Guest Services Supervision Supervise the daily activities of the Guest Services team, including cash management, customer service, internal communications, and break and station coverage.
Support the development and delivery of guest services programs, including service standards
Manage, coach, motivate, and enhance the skills of Guest Services Representatives
Manage staff orientation, training, and performance management
Act as liaison between visitors, staff, and management, reporting on operational issues and business development opportunities, troubleshooting, and responding to non-routine guest inquiries
Coordinate daily operation and troubleshooting of the POS systems and payment terminals
Coordinate crowd control procedures to direct guests in a safe and courteous manner
Coordinate special deliveries, hours of operation changes, seasonal decorations, etc.
Champion team-building initiatives
Attend departmental meetings




Secondary Responsibilities – Guest Experience & Events Assist the Senior Manager, Guest Experience with building and maintaining schedules for the hourly team in our scheduling software, ensuring appropriate coverage for daily operations and events
Oversee events on shift, acting as the in office lead from move-in and arrival through to wrap-up
Assist with planning and execution of special events, including pre- and post-event inspections and debriefs
Support guest experience initiatives that create memorable moments for visitors, such as special occasion opportunities, seasonal programming and personalized welcomes
Support Tops (food & beverage concession) and Retail operations during peak season, including staffing coverage and product receiving, in coordination with the team
Other duties as required
Competencies Required: Post-secondary education required
2-4 years supervisory experience in a customer service setting
Experience building schedules for an hourly team using scheduling software (e.g., Deputy)
Experience planning, coordinating, or executing events
Hospitality, food & beverage, and/or tourism experience an asset
Excellent verbal and written communication skills
Strong computer skills (Microsoft Office Suite in particular)
Superior customer service and teamwork skills
Maturity, flexibility, integrity, punctuality, and professionalism
A courteous, personable, and engaging attitude
The ability to take initiative and multi-task
City of Calgary Police Information Check/Criminal Record Check
While we appreciate all interest, only those candidates selected for an interview will be contacted.

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📌 Guest Services Supervisor (12-Month Contract) | Calgary Tower (Alberta)
🏢 Calgary Tower
📍 Alberta