Who We Are
Since 1906, Recent Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.

Who We Are
Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.

JOB MISSION
Retail Sale Associates ensure our retail stores operate smoothly and provide exemplary customer service. Educated with expert product knowledge, they utilize proper selling techniques to assist customers throughout every step of the transaction process, always positively representing the New Balance brand.

Major Accountabilities

Provide customer service using proper selling techniques, product knowledge, and the GUEST service model:

Greet and make customer contact

Understand the customer's needs

Educate the customer on product features and benefits

Solve any customer problems/answer any questions

Transact the sale through suggestive selling, multiple selling, and effective closing

Correctly measure and fit customers with appropriate NB product

Inform customers about any promotions we have running

Keep the floor always looking its best – neat, organized, and well stocked

Make sure items are labeled and price marked properly

Protect our products by greeting customers, attaching/detaching security tags, monitoring floor merchandise, reporting shrinkage and security violations, etc.

Follow safety regulations, including proper lifting procedures and timely reporting of all accidents and near misses

Requirements For Success

Should be a people person!

Past retail experience preferred, but not necessary

Strong customer service and verbal communication skills

Demonstrated ability to flourish in a team environment

Familiarity with cash register functions





Ability to quickly perform basic math

Willingness to work a flexible schedule that may include weekends and holidays

Ability to: lift 4 lbs. frequently; lift maximum 8 lbs. occasionally; kneel or squat frequently; move boxes of product up to 50 lbs (with assistance if necessary); stand for extended periods of time; climb ladders occasionally; climb and descend stairs frequently (depending on location)

MISSION DU POSTE

Les associés aux ventes au détail veillent au bon fonctionnement de nos magasins et offrent un service à la clientèle exemplaire. Grâce à leur connaissance approfondie des produits, ils utilisent des techniques de vente appropriées pour accompagner les clients à chaque étape du processus d’achat, tout en représentant positivement la marque New Balance. PRINCIPALES RESPONSABILITÉS

Offrir un service à la clientèle en utilisant des techniques de vente adaptées, une bonne connaissance des produits et le modèle de service

INVITÉ (GUEST) :I – Inviter le client et établir un premier contact

N – Noter et comprendre les besoins du client

V – Valoriser les caractéristiques et avantages des produits

I – Intervenir pour résoudre les problèmes et répondre aux questions du client

TÉ – Terminer la vente efficacement grâce à la vente suggestive, aux ventes complémentaires et à une conclusion efficace

Mesurer correctement les clients et leur recommander les produits

Informer les clients des promotions en cours.

Maintenir la surface de vente propre, organisée et bien approvisionnée en tout temps.

S’assurer que tous les articles sont correctement étiquetés et affichent le bon prix.

Protéger nos produits en accueillant les clients, en attachant ou retirant les dispositifs de sécurité, en surveillant la marchandise sur le plancher de vente, en signalant les pertes et les infractions à la sécurité, etc.

Respecter les règles de santé et sécurité, notamment les bonnes techniques de levage,



et signaler rapidement tout accident ou quasi-accident.

EXIGENCES POUR RÉUSSIR

Avoir un excellent sens du service à la clientèle et aimer travailler avec les gens.

Une expérience préalable dans le commerce de détail est un atout, mais n’est pas obligatoire.

Excellentes aptitudes en service à la clientèle et en communication verbale.

Capacité démontrée à s’épanouir dans un environnement de travail d’équipe.

Connaissance des fonctions de caisse et des systèmes de point de vente.

Capacité à effectuer rapidement des calculs de base.

Disponibilité pour travailler selon un horaire flexible pouvant inclure les fins de semaine et les jours fériés.

Capacité à : soulever fréquemment des charges de 4 lb (1,8 kg) ; soulever occasionnellement des charges allant jusqu’à 8 lb (3,6 kg) ; s’agenouiller ou s’accroupir fréquemment ; déplacer des boîtes de produits pouvant peser jusqu’à 50 lb (22,7 kg), avec assistance au besoin ; demeurer debout pendant de longues périodes ; utiliser des échelles occasionnellement ; monter et descendre des escaliers fréquemment (selon l’emplacement du magasin).

Flexible Work Schedule
For decades we have fostered a unique culture founded on our values with a particular focus on in-person teamwork and collaboration. Our hybrid model encourages rich in-person experiences, showcasing our commitment to teamwork and connection, while providing high levels of flexibility to associates. North American office-based associates are expected to come into the office on Wednesdays, with other occasional in-office days for in-person meetings and events as needed. Our offices are fully open and amenities are available across our North American office locations.

Equal Opportunity Employer
New Balance provides equal opportunities for all current and prospective associates and takes affirmative action to ensure that employment, training, compensation, transfer, promotion and other terms, conditions and privileges of employment are provided without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, handicap, genetic information and/or status as an Armed Forces service medal veteran, recently separated veteran, qualified disabled veteran or other protected veteran.

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📌 Associé des ventes (saisonnier) / Retail Sales Associate (Seasonal)
🏢 New Balance
📍 Quebec City