Thursday, 10:00 AM 3:00 PM local lead time zone) Key Responsibilities (Job Description) Outbound Calling Execution: Conduct proactive outbound calls based on provided lead lists.
For unanswered calls, perform up to three dial attempts at different time intervals.
Lead Qualification & System Logging: Assess and categorize customer purchase intent levels during calls, log complete call details into the system, tag interested leads, and transfer them into the follow-up pipeline.
Lead Follow-Up & Conversion: Follow up with interested prospects, address customer objections professionally, and guide them toward completing orders.
Reporting & Script Optimization: Periodically summarize lead quality and common objections, collaborating with the manager/client to optimize call scripts and outbound strategies.
Product Training & Ad-Hoc Tasks:
Actively learn product knowledge and complete other tasks assigned by the supervisor.
Requirements Education: Associate degree or above.
Language Proficiency: Native American English speaker with a standard, neutral accent, strong listening, and spoken communication skills.
Experience: 0.5 to 1 year of experience in outbound calling or phone sales.
Core Skills: Strong interpersonal communication skills, high stability, and a reliable work ethic.
Working Schedule & Time Zone Details Work Days & Hours: Monday to Thursday, 4 days per week, 5 hours per day (typically scheduled between 10:00 AM 3:00 PM).
Time Zone Alignment: Shifts follow the time zone of the assigned lead list.
Example: If working on Pacific Time (PT) leads, hours are 10:00 AM 3:00 PM PT.
When switching to Eastern Time (ET) leads, hours shift to 10:00 AM 3:00 PM ET.
Note: Time-zone switches will not occur frequently; campaigns will focus on one single time zone for a period before moving to another.
Global Resource Development Specialist Ashley Chen