Description Responsibilities Define and drive the enterprise monitoring and observability strategy and roadmap.

Lead Event Management, including correlation, deduplication, enrichment, alert optimisation and incident integration.

Drive integration across monitoring platforms, Service

Now ITOM, CMDB and automation tools.

Performance Optimization: Implement advanced telemetry and health checks for network devices and server clusters, focusing on reducing noise and improving mean time to detect (MTTD) for critical infrastructure issues.

Provide leadership across Service

Now ITOM, ACC, Event Management and ITOM dashboards.

Optimise platforms such as Logic

Monitor and Current Relic, including monitoring coverage and tool rationalisation.

Establish monitoring KPIs and improve service health visibility and operational dashboards.

Drive adoption of AIOps, automation and proactive/predictive monitoring.

Collaborate with infrastructure, application, cloud, and operations teams on end-to-end observability.

Qualifications Bachelors - Computer Engineering, Bachelors - Database Management, Bachelors - Information Systems, Bachelors - Information Technology, Bachelors - Network Engineering Certifications Certified Information Systems Security Professional (CISSP) - Workforce Academy Online

Workforce Academy Online, Cisco Certified Network Professional (CCNP) - Netmetrix Solution

Netmetrix Solution Required Skills Agile Methodology, Apple Mac OS, Cisco Identity Services Engine (ISE), Client Relations, Cloud Assessment, Cloud Strategies, Collaboration Tools, Design Thinking, Executive Presence, IBM AIX, IBM Rational Clear

Case, Inclusion, Microsoft Azure Advanced Threat Protection, Oracle Web

Logic, People Leadership, Personal Effectiveness, Risk Management,



Storytelling Language English Language Proficiency - Proficient - C2 Additional Job Location - Job Type Regular Master Skill List - Infrastructure Services N Remote Type - Hybrid Work Shift - Flex Time (Canada) Compensation Range- 52,000 to 95,000 CAD Why join Genpact? • Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter • Make an impact – Help global enterprises solve business challenges that matter • Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead • Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day • Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.

Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way.

Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

📌 Tech Lead - Infrastructure Services N 4C (Canada)
🏢 3202 GENPACT CANADA SERVICES
📍 Canada