Verge Immigration Services Inc. is a licensed immigration consultancy in downtown Winnipeg. Over the years we have helped thousands of people build their lives in Canada, and our clients have rated us 4.9 on Google across more than 468 reviews. We support individuals, families and employers with work permits, study permits, permanent residence, family sponsorship, and refused and complex cases.
About the role Our clients often reach us at important moments in their lives, and the first person they speak with sets the tone for everything that follows. We are looking for an Office Manager / Coordinator to lead the front of our office: our phones, inbox and consultation calendar. You will make sure every client feels heard and well informed, and keep the office running smoothly so our RCIC and case team can focus on their files. You will also guide and support our administrative assistant. All immigration advice is provided by the RCIC, so this role is focused on organization, communication and client care. We are hoping to welcome the right person within the next week or two.
What you will do Manage the main phone line, voicemail and client inbox, and make sure every message receives a reply within one business day
Return missed calls promptly and direct each enquiry to the right place, whether it is a new client, an existing client or an urgent deadline
Coordinate the consultation calendar, including bookings, confirmations, reminders and payment confirmation
Follow up after consultations with retainers, fee quotes and next steps
Welcome new clients by preparing retainers, collecting signatures, setting up files and handing them to the case team
Keep active clients informed with regular status updates, and answer general questions about where their file stands
Record client payments,



follow up on outstanding balances, and keep payment records organized for bookkeeping
Coordinate staff schedules, attendance, payroll preparation, onboarding for new team members, and the team task list
Look after office supplies, vendors, equipment, the phone system and software accounts
Invite happy clients to share a Google review, and help gather client success stories for social media
Keep client files complete and well organized, and protect client privacy at every step
What we are looking for 3 or more years of experience running a front office or office operations, ideally in a law, immigration, accounting or medical practice
Experience supervising or mentoring at least one team member
Excellent spoken and written English, with a warm, calm and professional manner on the phone
Strong organizational skills and the ability to manage a high volume of calls and emails with care
Comfort with Google Workspace, phone systems and online scheduling tools
Legal entitlement to work in Canada and the ability to pass a police check
Availability to work in person at our downtown Winnipeg office (330 St. Mary Ave). This role is fully on-site.
Nice to have Bookkeeping or payroll experience (QuickBooks)
Experience in an immigration office
What we offer Salary of $52,000 to $60,000 per year, based on experience
Benefits package
A central role in a growing, well-respected practice
A small, supportive team where good work is noticed and valued
Schedule Full time, 40 hours per week, Monday to Friday, 9:00 AM to 5:30 PM, with occasional Saturday mornings.
Verge Immigration Services Inc. is an equal opportunity employer. We welcome applications from all qualified candidates and will gladly provide accommodation during the hiring process on request.

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📌 Office Manager (Manitoba)
🏢 Verge Immigration Services Inc.| Licensed Foreign Worker Recruiters in Canada
📍 Manitoba