Use Cyara Velocity to automate IVR testing for Contact Centre CCaaS programs in Toronto, validating complex customer journeys and call flows.
This bilingual IVR Automation Tester role focuses on QA automation across functional, integration, regression, and end-to-end testing. You will create reusable, parameterized scripts and validate telephony behavior across IVR and contact centre platforms. Genesys Cloud CX experience is preferred for routing and handoffs.
Key Responsibilities: Design automated IVR test cases in Cyara Velocity
Validate prompts, DTMF, speech recognition, and call routing
Build regression suites and prepare test data
Analyze results and troubleshoot failed automation runs
Support defect triage and production validation
Requirements: Expertise with Cyara Velocity for IVR automation testing
Experience testing functional, integration, regression, and end-to-end flows
Knowledge of SIP, routing, and call transfers
Familiarity with QA methodologies and defect management tools
Bilingual capability and contact centre testing experience
Apply IVR automation, telephony testing, and defect analysis expertise to strengthen CCaaS quality coverage in Toronto.

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📌 IVR Automation Tester Cyara Velocity (Ontario)
🏢 apptoza
📍 Ontario