Position Title: Case Worker - HART Hub

Employment Status: Full-time Contract - 1 Day Vacancy

Position Status: This is a Bargaining Unit position. All terms and conditions of the collective bargaining agreement apply.

This posting is for a new vacancy

Job Posting Deadline for Internal Candidates: November 6, 2026, at 5pm

Hours of Work Schedule: 35 hours per week Monday to Friday, 8 AM- 4 PM

Salary Range: Annualized salary range of $51,196.60 - $56,529.20 commensurate on skills and experience and plus participation in HOOPP

Hiring Manager: Manager, Hart Hub

Primary Location: HART Hub | Whitby, Ontario and this community based and flexibility across various Agency locations within Durham Region is needed.

Organization
Who We Are: Durham Community Health Centre (DCHC) is a registered charitable organization that provides integrated, accessible, and equitable community-based primary care, wellness services, and health education for Durham community members facing barriers to health and well-being.

Who We Serve: DCHC offers equity-focused programs and services for priority populations, including Indigenous peoples, Black communities, 2SLGBTQI+ community members, newcomers to Canada, seniors, and clients without a family doctor. This approach helps community members access both preventive care and care when they are ill.

How We Work: Our interprofessional team includes physicians, nurse practitioners, nurses, counsellors, dietitians, outreach workers, medical secretaries, and administrative staff. Together, we place each client at the centre of care and respond to their needs through integrated clinical care, wellness supports, and health education.

Why Join Now: This is an exciting time to join DCHC as we advance an energizing path toward greater impact in local health care. Guided by our Strategic Plan, Theory of Change, brand, client stories, and resources, we are diversifying, expanding, and strengthening how we serve the community.

About HART Hub
HART Hub provides low-barrier, client-centred services to individuals experiencing homelessness and housing instability. Our approach is grounded in dignity, respect, trauma-informed practice, choice, and practical support.

As part of our expanding stabilization services, HART Hub will operate 13 stabilization units providing 24/7 accommodation and support for individuals who require a safe, secure environment while working toward longer-term housing and community stability.

We are seeking compassionate, reliable and skilled Case Workers to join our 24/7 stabilization team.

Position Overview
The Case Worker is a frontline member of the Stabilization Services team and plays a central role in supporting residents throughout their stay.

Working as part of a 24/7 team, Case Workers provide a consistent and welcoming presence within the stabilization program. They develop trusting relationships with residents, support day-to-day needs, identify emerging concerns, assist with service connections and contribute to individualized housing and stabilization plans.

This position is well suited to someone who understands that stability begins with relationship, safety, dignity and consistency .

The Case Worker does not work in isolation. They collaborate closely with the HART Hub Case Management, Housing, Primary Care, Addictions, System Navigation and leadership teams to ensure residents receive coordinated support.

Key Responsibilities
Resident Support & Engagement

Build respectful, professional and trusting relationships with residents

Provide consistent frontline support to residents within the stabilization units





Welcome new residents and assist with orientation to the program, expectations, services and available supports

Conduct regular check-ins with residents and respond to identified needs

Support residents with activities of daily living and practical problem-solving when required

Promote resident choice, independence, dignity and self-determination

Encourage participation in appropriate programming, appointments and community resources

Support residents in maintaining connections with family, community and service providers where appropriate and desired

Recognize changes in presentation, behaviour or circumstances and communicate concerns to the appropriate team member

Stabilization & Housing Support

Work with residents to identify immediate priorities and goals

Support residents in developing and following individualized stabilization plans

Assist residents to identify barriers to housing and community stability

Support residents with housing-related tasks and referrals in collaboration with the Housing and Case Management teams

Assist residents in accessing identification, income supports, health services, appointments, transportation and other essential resources

Encourage skills that support successful transition to permanent housing

Participate in discharge and transition planning

24/7 Stabilization Operations

Maintain a safe, welcoming and respectful environment within the stabilization program

Complete scheduled wellness checks and resident contacts in accordance with HART Hub procedures

Respond appropriately to resident concerns, incidents and urgent situations

Follow established emergency, safety, incident reporting and escalation procedures

Monitor the overall environment of the stabilization units and communicate emerging concerns to the appropriate supervisor

Assist with maintaining clean, organized and welcoming common areas

Support the consistent application of program policies and procedures

Participate in shift handovers and ensure important information is communicated between shifts

Work collaboratively with colleagues across all shifts to provide continuity of care

Documentation & Communication

Maintain accurate, timely and objective client documentation in HIFIS and PSS

Complete case notes, incident reports, shift documentation and other required records

Document significant changes, concerns, interventions and follow-up requirements

Maintain confidentiality and protect resident privacy

Communicate effectively with colleagues and partner service providers within appropriate privacy and consent requirements

Participate in team meetings, case conferences and other collaborative planning processes

Team Collaboration

Work collaboratively with Case Managers, Housing Coordinators, System Navigators, Primary Care, Addictions staff, Program Coordinators and leadership

Participate in multidisciplinary discussions regarding resident needs and service planning

Provide relevant frontline observations to support coordinated case planning

Contribute to a positive, respectful and supportive team culture

Participate in training, supervision and professional development

What We Are Looking For




The successful candidate will demonstrate:

A strong commitment to working with individuals experiencing homelessness, housing instability and complex barriers

Excellent interpersonal and relationship-building skills

A calm, compassionate and non-judgmental approach

Ability to establish appropriate professional boundaries while building meaningful relationships

Strong observation, communication and documentation skills

Ability to remain calm and effective during challenging or unpredictable situations

Understanding of trauma-informed and person-centred approaches

Ability to work independently while functioning effectively as part of a multidisciplinary team

Strong problem-solving and conflict-resolution skills

Respect for diversity, individual choice and lived experience

Reliability and flexibility in a 24/7 service environment

Key Qualifications

Post-secondary education in Social Services, Social Work, Human Services, Behavioural Sciences, Community Development or a related field is required

Relevant education and/or equivalent experience will be considered

1-2 year's Experience working with individuals experiencing homelessness, housing instability, mental health concerns, substance use, poverty or other complex social barriers is an asset

Experience in residential, shelter, supportive housing, outreach or other 24/7 social service environments is an asset

Current Standard First Aid and CPR certification is required or must be obtained within the required timeframe

Vulnerable Sector Screening is required

Valid driver's licence and access to reliable transportation may be required depending on program responsibilities

Core Competencies
Relationship-Based Practice : Builds trust while maintaining appropriate professional boundaries.

Trauma-Informed Practice : Understands how trauma can affect behaviour, communication, relationships and engagement.

Crisis Prevention & Response : Recognizes escalating situations and responds calmly, safely and appropriately.

Communication : Communicates clearly, respectfully and effectively with residents, colleagues and community partners.

Documentation : Produces accurate, objective and timely documentation.

Teamwork : Works collaboratively across shifts and disciplines to ensure continuity of support.

Adaptability : Responds effectively to changing resident needs and the realities of a 24/7 setting.

Professionalism & Boundaries : Maintains confidentiality, skilled boundaries and ethical practice.

Full vaccination against COVID-19 is mandatory for this position (DCHC will however adhere to its duty to accommodate those who are unable to be fully vaccinated for a reason related to a human right protected ground).

DCHC encourages applications from individuals who reflect the diversity of the communities served, including Indigenous peoples, racialized persons, persons with disabilities, members of the 2SLGBTQIA+ community, and other equity-deserving groups.

Durham Community Health Centre (DCHC) is committed to creating an inclusive environment that welcomes and celebrates diversity so that all employees have the opportunity to thrive. DCHC will comply with all applicable standards as set out in the Accessibility for Ontarians with Disabilities Act, 2005 (AODA), the provisions of the Ontario Human Rights Code, and any other applicable legislation. Accessibility: If you have accessibility needs and require alternate formats or other accommodation, please contact our Talent and Culture team at (phone hidden), or by email to [email protected].

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📌 Case Worker - HART Hub - Full-time Contract - 1 Day Vacancy (Ontario)
🏢 Durham Community Health Centre
📍 Ontario