Lead premium retention and personalized service at MLSE, using relationship management and team leadership to strengthen Member loyalty. Support Maple Leafs and Raptors premium communities.
The Manager, Premium Retention & Service leads strategy and daily execution across premium products and spaces. You will oversee Platinum Club and ScotiaClub relationships while developing the Premium Retention team. The role combines hospitality, service, retention, and creative programming to evolve Member experiences.
Key Responsibilities: Lead, coach, and develop the Premium Retention team
Build trusted relationships with premium Members
Lead premium Membership retention and renewal strategies
Oversee perks, events, access, and ticketing programs




Represent premium Member needs across internal teams
Requirements: Post-secondary education or three-plus years of relevant experience
Experience serving premium, luxury, VIP, or high-value clientele
Proven leadership, coaching, and team development experience
Exceptional relationship-management and communication skills
Microsoft 365 proficiency; flexibility for events and weekends
Bring premium hospitality, strategic retention, and people leadership to Maple Leafs and Raptors Member experiences at MLSE.

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📌 Premium Retention and Service Manager (Ontario)
🏢 Maple Leaf Sports & Entertainment Partnership
📍 Ontario