Who We Are For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship.
As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.
Mission Statement The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.
Job Description POSITION PURPOSE SUMMARY: The role is a front-line management position at the Maxwell Meighen Centre (135 Sherbourne St.), which is focused on overseeing Social Services program(s)



as well as carrying a certain caseload and/ or assisting the leadership team in managing a facility assisting clients through difficult times and promoting moving towards self-sufficiency.
ACCOUNTABILITIES Case Management Team Supervision Responsible for the overall daily operation and management of the Case Management Team
Participate and support team in case conferences with partner agencies
Responsible for the data base and networking with other service providers for consistent reporting functions
Ensure Caseworker team develops and maintains client intervention/case management system including accurate, up to date, and complete documentation to Funders and Salvation Army standards
Lead weekly case management meetings with team
Review individual case workers/resource workers case notes, when required
Regularly review and recommend, if necessary, revisions to operational policies and procedures
Participate in meetings with community partners to ensure all referrals for housing are passed to the appropriate housing service provider
Escalate higher-level issues/concerns to the Leadership team for their guidance/resolution
Provide case management

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📌 Program Service Manager (Ontario)
🏢 TSA The Salvation Army TSA
📍 Ontario