Job Title: Residential Support Worker (Part Time)
Number of Position: 1
Competition Number: C211
Location: Rising Sun
Position Status: Part Time - Permanent
Shift Timings & Days: (Saturday - Sunday) 12:00 am - 08:00 am
Reports to: Program Manager, Rising Sun
Compensation: (Grid 21) $ 29.76 - $31.64
Job Summary The Residential Support Worker at Phoenix Society is a member of the integrated services team. In line with the overall purpose of facilitating the capacity building of participants to maximize their community reintegration and supporting residents who are transitioning out of Federal Correctional Institutions, the Residential Support Worker is accountable for: client supervision and monitoring, assessing public risk and client needs, client support, community building with Corrections Service Canada, local police and other external partnerships.
Responsibilities Client Services Support the clients in adhering to the community guidelines set out in both their CSC conditions and Program Agreement conditions
Support clients with their community reintegration plans by maintaining accurate logging and documentation as required by the Society and Corrections Service Canada.
Build a therapeutic relationship to support the client in their life skills and goals
Support proper reporting/documentation and collaboration for: breach of conditions which include but are not limited to: suspected alcohol or drug use; clients who late for curfew and/or do not return home; escalating, unsafe behaviour; emergency medical situations; client requests to go to the hospital; and power failures, fire, or other emergency conditions which require staff supervision or consultation
Respond to emergencies within a moments notice, via rapid response to all areas of the CRF building, as per established protocols
Once trained through CSC and Management/Case Managers at Rising Sun, Male- identifying staff must support Urinary Analysis requirement such as scheduling appointment with client, ensuring client follows established protocols, labelling and signing, and arranges pick up with specified receivers
Delivering food to residents of Rising Sun and to push food cart around the various CRF floors
House walks for 3-6 times per shift on all the floors of the CRF, ensuring safety and presence of residents
As directed, provides medication assistance to residents, including meeting residents at designated off-property locations (up to 100 meters), in accordance with organizational policies, safety procedures, and applicable legislation
Administration Support administrative tasks including photocopying; case documentation; database entry; filing; and answering phones
Maintain cleanliness and organization of the office. Wipe down desktops and countertops and take out garbage as required
Pack rooms, lift and organize boxes during room packs of residents, weighing between 20-30 pounds
Perform other duties as required
Qualifications Grade 12




Certificate in Community Social Service
Recent, related experience of one year working with marginalized populations, substance use services, mental health, corrections, etc
The ability to understand the dynamics of offender behaviour and assess their needs and risks
The skills to counsel offenders, form effective relationships and gain trust
The skills to understand the use of authority in supervision and to intervene effectively in crisis situations
The ability to assist offenders in identifying and solving practical problems involved in their successful reintegration into the community
The ability to assist offenders in identifying and obtaining community services required for their successful reintegration
Skills in communicating effectively, both orally and in writing
The ability to demonstrate cultural competence and respect for diversity
Satisfactory completion of police fingerprinting and enhanced security reliability clearance
Satisfactory completion of Employee Immunization Record is required
Satisfactory completion of Nonviolent crisis intervention (NVCI) certification
First Aid Level 1 with CPR is required
Skills & Knowledge Knowledge of Windows, Microsoft Word, Excel, and database management systems
Knowledge of and ability to operate standard office equipment, including telephone system, fax machine, photocopier, printer, etc.
High level of integrity and dependability with a strong sense of urgency and results-orientation
Strong problem solving, analytical, and creative skills with the ability to exercise sound judgement and make decisions based on accurate and timely analyses
Strong interpersonal skills and ability to communicate effectively in writing and verbally in English
Ability to engage, facilitate, support, empower and increase motivation for change; actively involving the residents/alumni in the change process and encouraging the resident to take responsibility for the outcomes they achieve
Ability to form effective collaborative relationships with clients for the purpose of facilitating their success in a performance-based program
Ability to perceive situational or other stressors, subtle changes in motivation that elevate risk, and act proactively to check in and bring the client back on track toward their goals using appropriate strategies, and prioritizing issues
Ability to work in a trauma-informed framework
Demonstrated commitment to the social sector with a passion for the organization’s mission is essential
Competencies Approach to Work Demonstrates initiative, flexibility, adaptability, and resourcefulness




Actively seeks and incorporates feedback to inform continuous self-improvement
Sets goals, creates, and implements action plans, monitors progress, and evaluates results
Adeptly manages competing tasks and uses time efficiently and effectively
Job Knowledge & Quality of Work High degree of relevant and current job knowledge and skill
Consistently produces accurate, thorough, high-quality work in a timely manner
Builds and promotes a culture of health and safety in the workplace
Implements and enforces best practices in health and safety within the workplace
Judgement & Decision-Making Models independent thinking and creativity
Demonstrates effective problem-solving skills
Makes clear, consistent, transparent, and timely decisions after contemplating various available courses of action
Exercises sound judgment in the best interests of the organization
Communication & Interpersonal Skills Expresses themselves clearly and professionally both verbally and in writing
Displays high emotional intelligence; uses tact and diplomacy in dealing with sensitive, complex and confidential situations
Has a manner, style and presence that makes a positive impression
Listens to and considers others’ views
Personal Leadership Models the organization’s core values of social justice, teamwork, social innovation, and strength-based practices
Fosters enthusiasm, energy and commitment
Takes responsibility for personal actions, performance, and health
Is reliable and accountable; shows up on time ready to work
Teamwork & Collaboration Effectively works with their colleagues to ensure organizational success
Champions positive working relationships with staff and external stakeholders
Supports an environment of openness, and champions teamwork and communication across programs
Leverages the expertise and experience of others for organizational success
Closing Details Closing Date Internal applications will be accepted until November 05, 2026 at 5:00pm
“All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9.” Internal applicants must notify the manager of intent to apply.
External applicants will be reviewed after internal applicants have been reviewed and interviewed.
All qualified applicants are welcome to apply.
Phoenix is committed to employment equity and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples and visible minorities. Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact our HR department. Any personal information provided will be maintained in confidence.
While we thank all applicants for their interest in this chance, only those selected for an interview will be contacted.

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📌 Residential Support Worker - (Part Time) (British Columbia)
🏢 Phoenix Drug & Alcohol Recovery & Education Society
📍 British Columbia