Deliver personal lines insurance service from Duliban Insurance’s Grimsby office, using policy expertise, communication, and client-focused problem solving daily.
As a Customer Service Professional, you will support personal lines clients with policy changes, endorsements, billing inquiries, and documentation. You will review policies, recommend coverages, explain premiums, and assist with claims. The position requires a valid RIBO license and at least two years of personal lines insurance or similar client-facing experience.
Key Responsibilities: Answer client calls and digital or in-person service requests
Manage policy changes, endorsements, billing inquiries, and documentation
Review policies and recommend coverages based on client needs




Assist claims reporting and liaise with insurance carriers
Handle PAL, Hagerty, and Elite specialty products
Requirements: Valid RIBO license in valuable standing
Minimum two years personal lines or client-facing experience
Professionalism, integrity, communication, and interpersonal skills
Ability to work independently and within a team
Availability for weekday and rotating Saturday shifts
Bring organized client service, coverage knowledge, and claims support expertise to Duliban Insurance’s personal lines team in Grimsby.

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📌 Personal Lines Insurance Service Broker (Ontario)
🏢 Duliban Insurance Brokers
📍 Ontario