Support Axon Fusus customers remotely from Canada using technical troubleshooting, networking expertise, and transparent communication across phone, email, and chat.
As a Senior Technical Support Representative, you will provide first class hardware and software support while meeting performance and quality goals. You will develop expertise in Axon Fusus apps, APIs, and roadmap developments. The position also involves VMS, IP cameras, Linux networking tools, customer geospatial setup, escalation procedures, CRM documentation, and technical training.
Key Responsibilities: Resolve inbound customer requests through telephone and email
Troubleshoot issues and follow Axon Fusus escalation policy
Support customers through phone, email, and chat channels




Assist Implementation with geospatial customer location setup
Document completed work in the CRM support tool
Requirements: One year of information systems and networking experience
Knowledge of routers, firewalls, tunnels, configuration, and data flow
Experience with security cameras, VMS, DVR, or NVR solutions
Technical college degree completed or in progress
RCMP Clearance and CJIS background check required
Apply technical support, networking, and analytical problem-solving skills to strengthen Axon Fusus customer experiences across Canada.

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📌 Senior Technical Support Representative (New Brunswick)
🏢 Candidate
📍 New Brunswick